1. Who We Are

Back2New Carpet & Upholstery Cleaning is a professional carpet and upholstery cleaning service based in Long Eaton, Nottinghamshire.

Business name: [ADD FULL LEGAL BUSINESS NAME]

Address: [ADD FULL ADDRESS],

Long Eaton, [ADD POSTCODE]

Email: [ADD EMAIL ADDRESS]

Phone: [ADD PHONE NUMBER]

If you have any questions about this privacy policy or how we handle your data, please contact us using the details above.

2. What Information We Collect

We may collect the following personal information when you use our website or contact us:

• Your name

• Your email address

• Your phone number

• Your home or business address (when booking a cleaning service)

• Any other information you provide when completing our contact form or communicating with us

3. How We Collect Your Information

We collect information in the following ways:

• When you complete the contact form on our website

• When you call or email us directly

• When you book a cleaning service with us

• Through cookies and analytics tools used on our website (see Section 6)

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes

• Book and carry out carpet and upholstery cleaning services

• Send appointment reminders or follow up after a clean

• Improve our website and services

• Comply with any legal obligations

We will never sell your personal data to third parties. We do not use your information for unsolicited marketing without your consent.

5. How We Store Your Information

Your information is stored securely. We only retain your personal data for as long as necessary to provide our services or as required by law.

Contact form submissions are stored via Wix (our website platform). You can find Wix's privacy policy at https://www.wix.com/about/privacy.

6. Cookies

Our website uses cookies — small text files stored on your device that help us understand how visitors use our site.

We use the following types of cookies:

• Essential cookies — required for the website to function correctly

• Analytics cookies — help us understand how visitors interact with our website (via Wix Analytics and Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect how some parts of our website function.

7. Third Party Services

Our website is built and hosted on the Wix platform. Wix may process your data as part of providing website services. Please refer to Wix's privacy policy for full details.

We may also use Google Analytics to monitor website traffic. Google's privacy policy can be found at https://policies.google.com/privacy.

8. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to how we use your data

• Request that we restrict processing of your data

• Withdraw consent at any time where consent is the basis for processing

To exercise any of these rights please contact us at [ADD EMAIL ADDRESS].

9. Complaints

If you are unhappy with how we handle your personal data you have the right to complain to the Information Commissioner's Office (ICO).

ICO website: https://ico.org.uk ICO helpline: 0303 123 1113

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top.